Social Key Figures
Topics
# Diversity & equal opportunities
# Homes & customers
Social Key Figures – Social Key Figures (in Germany) – Voluntary commitments
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2019 |
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2020 |
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2021 |
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Social Key Figures (in Germany) 1) |
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Voluntary commitments |
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Average modernization cost allocation 2) |
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€ 1.36/m² |
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€ 1.24/m² |
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€ 1.24/m² |
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Customer care for modernization work (hardship management) 3) |
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863 positive decisions 4) reached out of 1,346 hardship objection cases |
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753 5) positive decisions 4) reached out of 1,017 hardship objection cases |
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654 positive decisions 4) reached out of 874 hardship objection cases |
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Protection for older tenants 6) |
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176 positive decisions 4) reached out of 315 requests |
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201 5) positive decisions 4) reached out of 346 requests |
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161 positive decisions 4) reached out of 316 requests |
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- 1)All key figures refer to Germany.
- 2)Related to the modernization program and modernization work within the scope of community development; excluding heating renovation. Vonovia has committed to limiting costs allocated to tenants for modernization work in Germany to max. € 2/m².
- 3)Individual support for customers in cases of rent increases due to modernization work.
- 4)Rent increases were not implemented or were not implemented in the planned amount, or other support (e.g., help with moving, moving furniture, or finding an alternative apartment).
- 5)Correction due to cases received by 31.12.2020 but not positively decided until 2021.
- 6)Guarantee that apartments will remain affordable for people aged over 70 even if the standard local comparative rent changes.
Social Key Figures – Social Key Figures (in Germany) – Tenant participation
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2021 |
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Tenant participation |
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Tenant meetings and consultation processes 1) |
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179 |
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158 2) |
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79 2) |
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Proportion of tenants involved (units) in modernization/ construction measures |
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8,000 tenants reached in relation to 13,200 modernized residential units |
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around 60% |
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6,534 tenants reached in relation to 11,299 modernized residential units 2) |
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57.8% |
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3,631 tenants reached in relation to 8,230 modernized residential units 2) |
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44.1% |
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- 1)Includes tenant meetings, workshops, advisory boards, consultation hours, neighborhood walks, etc.
- 2)Decline mainly due to limited opportunities during the coronavirus pandemic.
Social Key Figures – Social Key Figures (in Germany) – Grants and social support
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2020 |
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2021 |
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Grants and social support |
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Grants for social/cultural projects and facilities 1) |
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917,270 € |
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1,478,790 € |
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1,464,060 € |
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of which locally through regional contributions |
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77 projects |
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223,220 € |
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202 projects |
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408,925 € |
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176 projects |
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575,072 € |
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of which centrally via a funding program for social projects |
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94 projects |
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185,598 € |
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156 projects |
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387,715 € |
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146 projects |
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373,993 € |
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of which in Duisburg and Dresden via customer service (“Vonovia bewegt”) |
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12 projects |
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12,000 € |
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24 projects |
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24,000 € |
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0 2) |
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0 € |
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of which via foundations |
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Grants from foundations: Vonovia Stiftung (Vonovia foundation), Vonovia Mieterstiftung e.V., Stiftung Mensch und Wohnen and Stiftung Pro Bochum |
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198,852 € |
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Grants from foundations: Vonovia Stiftung (Vonovia foundation), Vonovia Mieter-stiftung e. V. and Stiftung Mensch und Wohnen |
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202,440 € |
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Grants from foundations: Vonovia Stiftung (Vonovia foundation), Vonovia Mieter-stiftung e. V. and Stiftung Mensch und Wohnen |
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208,810 € |
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of which via central cooperation projects |
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Stifterverband, Jewish Museum in Frankfurt, Teach First Germany |
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297,600 € |
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Stifterverband, Jewish Museum in Frankfurt, Josef Albers Museum Bottrop, Ackerdemia e. V., Dialog mit der Jugend, Wir im Revier, Freundeskreis Schauspielhaus Bochum, Freunde & Förderer Zollverein Essen |
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455,710 € |
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Stifterverband, Jewish Museum in Frankfurt, Acker e. V., Dialog mit der Jugend, Freundeskreis Schauspielhaus Bochum, Freunde & Förderer Zollverein Essen |
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306,185 € |
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Units targeted via the central funding program for social projects |
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94 projects |
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131,383 units 3) |
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156 projects |
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232,573 units 4) |
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146 projects |
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181.600 units 5) |
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Rent-free or discounted commercial premises provided to social/charitable organizations |
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59 commercial units |
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5,911 m2 |
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71 commercial units |
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6,624 m² |
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89 commercial units |
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8.782 m² |
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- 1)Includes both cash and in-kind contributions.
- 2)Adjusted in 2021.
- 3)37% of the 355,708 units in Germany.
- 4)65% of the 355,285 units in Germany.
- 5)51% of the 353,963 units in Germany.