Social Key Figures
Social Key Figures – Social Key Figures (in Germany) – Voluntary commitments
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2019 |
2020 |
2021 |
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Social Key Figures (in Germany) 1) |
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Voluntary commitments |
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Average modernization cost allocation 2) |
€ 1.36/m² |
€ 1.24/m² |
€ 1.24/m² |
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Customer care for modernization work (hardship management) 3) |
863 positive decisions 4) reached out of 1,346 hardship objection cases |
753 5) positive decisions 4) reached out of 1,017 hardship objection cases |
654 positive decisions 4) reached out of 874 hardship objection cases |
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Protection for older tenants 6) |
176 positive decisions 4) reached out of 315 requests |
201 5) positive decisions 4) reached out of 346 requests |
161 positive decisions 4) reached out of 316 requests |
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- 1) All key figures refer to Germany.
- 2) Related to the modernization program and modernization work within the scope of community development; excluding heating renovation. Vonovia has committed to limiting costs allocated to tenants for modernization work in Germany to max. € 2/m².
- 3) Individual support for customers in cases of rent increases due to modernization work.
- 4) Rent increases were not implemented or were not implemented in the planned amount, or other support (e.g., help with moving, moving furniture, or finding an alternative apartment).
- 5) Correction due to cases received by 31.12.2020 but not positively decided until 2021.
- 6) Guarantee that apartments will remain affordable for people aged over 70 even if the standard local comparative rent changes.
Social Key Figures – Social Key Figures (in Germany) – Tenant participation
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2019 |
2020 |
2021 |
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Tenant participation |
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Tenant meetings and consultation processes 1) |
179 |
158 2) |
79 2) |
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Proportion of tenants involved (units) in modernization/ construction measures |
8,000 tenants reached in relation to 13,200 modernized residential units |
around 60% |
6,534 tenants reached in relation to 11,299 modernized residential units 2) |
57.8% |
3,631 tenants reached in relation to 8,230 modernized residential units 2) |
44.1% |
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- 1) Includes tenant meetings, workshops, advisory boards, consultation hours, neighborhood walks, etc.
- 2) Decline mainly due to limited opportunities during the coronavirus pandemic.
Social Key Figures – Social Key Figures (in Germany) – Grants and social support
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2019 |
2020 |
2021 |
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Grants and social support |
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Grants for social/cultural projects and facilities 1) |
917,270 € |
1,478,790 € |
1,464,060 € |
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of which locally through regional contributions |
77 projects |
223,220 € |
202 projects |
408,925 € |
176 projects |
575,072 € |
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of which centrally via a funding program for social projects |
94 projects |
185,598 € |
156 projects |
387,715 € |
146 projects |
373,993 € |
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of which in Duisburg and Dresden via customer service (“Vonovia bewegt”) |
12 projects |
12,000 € |
24 projects |
24,000 € |
0 2) |
0 € |
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of which via foundations |
Grants from foundations: Vonovia Stiftung (Vonovia foundation), Vonovia Mieterstiftung e.V., Stiftung Mensch und Wohnen and Stiftung Pro Bochum |
198,852 € |
Grants from foundations: Vonovia Stiftung (Vonovia foundation), Vonovia Mieter-stiftung e. V. and Stiftung Mensch und Wohnen |
202,440 € |
Grants from foundations: Vonovia Stiftung (Vonovia foundation), Vonovia Mieter-stiftung e. V. and Stiftung Mensch und Wohnen |
208,810 € |
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of which via central cooperation projects |
Stifterverband, Jewish Museum in Frankfurt, Teach First Germany |
297,600 € |
Stifterverband, Jewish Museum in Frankfurt, Josef Albers Museum Bottrop, Ackerdemia e. V., Dialog mit der Jugend, Wir im Revier, Freundeskreis Schauspielhaus Bochum, Freunde & Förderer Zollverein Essen |
455,710 € |
Stifterverband, Jewish Museum in Frankfurt, Acker e. V., Dialog mit der Jugend, Freundeskreis Schauspielhaus Bochum, Freunde & Förderer Zollverein Essen |
306,185 € |
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Units targeted via the central funding program for social projects |
94 projects |
131,383 units 3) |
156 projects |
232,573 units 4) |
146 projects |
181.600 units 5) |
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Rent-free or discounted commercial premises provided to social/charitable organizations |
59 commercial units |
5,911 m2 |
71 commercial units |
6,624 m² |
89 commercial units |
8.782 m² |
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- 1) Includes both cash and in-kind contributions.
- 2) Adjusted in 2021.
- 3) 37% of the 355,708 units in Germany.
- 4) 65% of the 355,285 units in Germany.
- 5) 51% of the 353,963 units in Germany.