Social Key Figures

Voluntary Commitments

2022

2023

2024

Social Key Figures (in Germany)

Voluntary Commitments

Average modernization cost
allocation
1)

1.20 €/m²

1.32 €/m²

1.25 €/m²

Customer care for
modernization work
(hardship management)
2)

400 4) positive decisions 3)
reached out of 546 hardship objection cases

290 4) positive decisions 3)
reached out of 460 hardship objection cases

159 positive decisions 3)
reached out of 439 hardship objection cases

Protection for older tenants 5)

198 4) positive decisions 3)
reached out of 334 requests

310 4) positive decisions 3)
reached out of 635 requests

341 positive decisions 3)
reached out of 660 hardship objection cases

  1. 1)Related to the modernization program and modernization work within the scope of community development, excluding heating renovation.
  2. 2)Individual support for customers in cases of rent increases due to modernization work.
  3. 3)Rent increases were not implemented or were not implemented in the planned amount, or other support (e.g., help with moving, moving furniture, or finding an alternative apartment).
  4. 4)Correction due to cases received by December 31 but not finally decided to be positive until the following year.
  5. 5)Guarantee that apartments will remain affordable for people aged over 70 even if the standard local comparative rent changes.

Grants and Social Support

Unit

2022

2023

2024

Grants and Social Support

Grants for social/cultural projects and facilities 1)

960,622

1,136,218

833,908

Grants by foundations 2)

196,143

210,490

105,886

Proportion of socially used commercial space 3)

%

14.0

  1. 1)Until 2023 incl. donations in kind. Methodical adjustment in 2024 to accounting as cash donation, supplemented by selected central cultural and social sponsorship. Excluding foundation grants, therefore correction of the values for 2022 and 2023 by the amount of grants from foundations. Limited comparability with previous years.
  2. 2)Funding amounts of the two corporate foundations “Vonovia Sozialstiftung” and “Stiftung Mensch und Wohnen”. The association “Vonovia Mieterstiftung e.V.” was dissolved in 2024.
  3. 3)Key figure newly introduced in 2024, therefore no previous-year figures. Describes the proportion of all types of use of commercial units classified as “social” that are actively let by Vonovia in Germany as a percentage of all commercial units. The key figure is described in detail in the 2024 Annual Report - company-specific information “Neighborhood development and contribution to infrastructure”.